Collaborative Analytics Dashboard

📞 Call Volume Today

247
+12% from yesterday
📈 Call Volume Trend Chart

😊 Sentiment Analysis

73%
Positive sentiment
📊 Sentiment Distribution Chart

🏢 Department Performance

Claims 92%
Underwriting 88%
Customer Service 76%

⏱️ Avg Response Time

2.3m
+15s from yesterday
📈 Response Time Trend

💬 Recent Comments

Sarah M.: Call volume spike noticed in Claims dept.
2 hours ago
Mike R.: Great improvement in customer satisfaction!
4 hours ago

🤖 AI Insights

Trend Alert: Customer satisfaction improving in Claims department
Recommendation: Consider additional staffing during peak hours (2-4 PM)

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